Return Policy
30 Day Money Back Guarantee
If, for any reason, you are not satisfied with your purchase, you may
return the item(s) for a full refund or exchange within 30 days of
receipt of your order. The item(s) must be in new condition, unused,
and in the original packaging material.
Returning Items
If you need to return or exchange an item, just follow the instructions below:
- Contact us for a return authorization number (RA#) and return shipping address.
- Package the item in the original shipping materials, both inner and outer packaging.
- Write the RA# on the outside of the packaging.
- Ship the item back to the return address by an authorized carrier
(UPS or FedEx). You, the customer, are responsible for the return
shipping costs and should insure all returns for the purchase price of
the product in the event that items are lost or damaged.
Refunds
Upon receiving and inspecting the returned item(s), a refund will be
issued or you will be allowed to exchange the product. Refunds of the
full purchase price minus the original shipping fees will be credited
to the same form of payment used in the original purchase. The original
shipping charges for all items are non-refundable, including ones where
Free Shipping is offered. A restocking charge of up to 15% may also
apply.
Defective Items
Defective items are covered under the Manufacturer’s warranty. If you
receive an item that is defective, we will be more than happy to get a
replacement out to you. Please contact us via our
contact form or call us for return instructions.
Damaged Items
Please inspect all items carefully when you receive your order. If you
receive a product that appears to have been damaged during shipping,
please contact us promptly during business hours. A customer-care
specialist will help you file a claim with the carrier, and we will get
you a replacement.